hibajji | Privacy Policy and How We Protect Your Data

Table of Contents

Introduction
Data Collection
Data Usage
Data Sharing
Cookie Policy
Data Retention
Security Measures
Your Rights
Protection of Minors
Policy Changes
Contact

1 Introduction

Hibajji (hibajji.biz) takes your privacy seriously. This Privacy Policy explains what information we collect when you use the Hibajji platform, how that information is used, and the measures we take to keep your data safe.

By creating an account on Hibajji or using our services, you agree to this Privacy Policy. Your data is a trust placed in our hands — protecting that trust is our highest responsibility.

This Privacy Policy is hibajji's Terms & Conditions' An integral part. Reading both documents together is strongly recommended.

2 What Information We Collect

To deliver our services on the Hibajji platform, we collect several types of information. A detailed breakdown is provided below:

Data Type	What Information	When Collected
Identity Information	Full name, date of birth, national ID number	During registration & KYC verification
Contact Details	Email address, mobile number, home address	At registration
Financial Information	Payment methods, transaction history, bank account details	During deposits & withdrawals
Technical Information	IP address, device type, browser information, login duration	Automatically at each session
Gaming Information	Game history, bet amounts, win/loss records	While playing games
Contact Information	Messages sent to support, complaint details	When Contacting the Support Team

We only collect information that is strictly necessary. No unnecessary or excessive personal data is ever requested. Documents submitted during KYC verification are stored with complete security.

3 How Your Information Is Used

Hibajji uses your data only for legitimate and specific purposes. We never use your information for unnecessary or dishonest ends.

Account Management: Your information is used to create, verify, and manage your account.
Service Delivery: To deliver gaming services and process deposits & withdrawals.
Identity Verification: To fulfill legal obligations and conduct KYC processes for anti-money laundering compliance.
Ensuring Security: To prevent fraud, hacking, and unauthorized access.
Customer Support: To address your complaints and queries.
Contact: To send promotions, updates, and important notifications (with your consent only).
Service Improvement: To analyze user experience and improve the platform.
Responsible Gaming: To identify problem gaming behavior and provide support to members.

          
          To opt out of marketing communications, you can turn off notifications in your account settings at any time or contact our support team.
        

4 Data Sharing Policy

Hibajji never sells your personal information to third parties. However, limited data may be shared in certain specific circumstances:

Payment Processors: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, Rocket, or our banking partners.
Regulatory Authorities: Data may be disclosed to government or regulatory authorities when required by law.
Technology Partners: Information may be shared with technology service providers supporting platform operations, under binding confidentiality agreements.
Fraud Prevention: Limited data may be exchanged with industry partners to detect and prevent fraudulent activity.

All third-party partners are bound by strict confidentiality agreements. Your data is shared with them only for specific, defined purposes. Under no circumstances may they use your information for anything else.

5 Cookie Policy

The Hibajji website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

Cookie Type	Purpose	Duration
Essential Cookies	Login sessions, security verification, and core platform functionality	Until End of Session
Functional Cookies	Remembering language preferences and interface settings	1 year
Analytics Cookies	User behavior analysis, service improvement	6 months
Marketing Cookies	Showing relevant promotions (with consent only)	3 Months

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

6 Data Retention Period

Hibajji does not retain your data longer than necessary. Different types of information have separate retention periods:

Account Information: Retained for 5 years after account closure (for legal compliance purposes).
Financial Transaction Information: Minimum 7 years (as required by financial regulatory rules).
KYC Documents: 5 years after account closure.
Gaming Logs & History: 2 years.
Support Contact: 1 year.
Cookies & Browsing Data: 6 months to 1 year.

          
          Once the designated retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you.
        

7 Security Measures

Hibajji uses industry-leading security technology to protect your personal and financial information. The key elements of our security framework are:

SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
Database Encryption: All sensitive data stored on our systems is encrypted.
Two-Factor Authentication (2FA): OTP support for an extra layer of account security.
Firewall & DDoS Protection: Advanced server-level protection against cyber attacks.
Regular Security Audits: Regular security audits are conducted by independent third parties.
Staff Training: All hibajji staff undergo regular training on data protection.

If you believe your account data has been compromised or accessed without authorization, notify our support team immediately and change your password.

8 Your Rights

As a Hibajji member, you have several important rights regarding your personal data:

Right to Access

You can request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of any data that is not subject to legal retention obligations.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Data Portability

You may request an export of your data in a readable format.

Right to Object

You may object to your data being used for marketing or profiling purposes.

          
          To exercise these rights support@hibajji.biz. We will endeavor to respond within 30 days.
        

9 Protection of Minors

Hibajji strictly does not collect information from or permit platform access to anyone under the age of 18. If we are notified that a minor's data has been collected, we will delete it immediately.

If you believe a minor is using a Hibajji account, please contact us immediately. We will take swift action.

10 Policy Changes

Hibajji reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or SMS.

The date of any update will be noted at the top of the page.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
If you do not agree to the updated policy, you may request that your account be closed.

11 Contact

For any questions or requests regarding this Privacy Policy, please get in touch with us:

Email: support@hibajji.biz
Live Chat: Available 24/7 on the Hibajji platform
Response Time: Usually within 24–48 hours

          
          Our Bangla-speaking support team is ready to help with any privacy-related questions you may have.
        

Why Is Your Data Safe with Hibajji?

Discover the core pillars of our privacy protection.

256-Bit SSL Encryption

Every transaction and piece of data you entrust to us is secured using bank-grade encryption technology.

Strict KYC Process

Identity verification helps prevent fraud and identity theft — your account stays yours alone.

Regular Security Audits

Independent third parties regularly audit our systems to identify potential security vulnerabilities.

Data Is Never Sold

Hibajji never sells your personal information to third parties. Your data is used solely to provide our services.

Two-Step Verification

Add an extra layer of security to your account with OTP-based two-step verification.

Full Support in Bengali

Our Bengali-speaking support team is always here to help with any privacy-related questions.

Secure & Trusted Platform

Start Your Safe Gaming Experience

Your data is fully secure with Hibajji. Register today and become part of Bangladesh's leading gaming platform.

Hibajji Privacy Policy – Our Commitment to Protecting Your Information